Pious Alpha

Software engineer, Accenture

Jun 2023 – present · Brussels, Belgium

• Built and own the SLA-monitoring engine that every client-facing department of a bank depends on: it tracks over 30,000 SLAs in settlement and regulatory mail workflows that had gone untracked because of the volume.
• Designed it as declarative trackers that run unattended: each one defines which mail it detects, how that mail is classified and which dates start and stop the SLA clock.
• The unit is a conversation thread, not a mail: two-level deduplication keeps replies and forwards from adding records, and the engine fails toward a possible duplicate, never a silent loss.
• Co-authored the SLA log's data contract: one record per thread, what the start and end dates mean, and the rules that keep the numbers honest for forecasting and reconciliation.
• Engineer on the migration of 850+ ASP/VBScript applications to React and Java, in the team that kept the legacy systems running for 200+ bank users with zero downtime.
• Part of the team that defined the target stack (React, Spring Boot, DRL-based mail routing) and the API contracts that became the standard for the migrated services.
• Took part in code reviews across teams, as post-release defects fell by an estimated 25%, and helped set the unit-testing standards (JUnit, Jest) that took coverage from near zero to 60%+.
• Helped refactor the internal codebase, cutting average feature implementation time by about 30%.
• Co-wrote the component-level architecture documentation that 3+ teams use.
• Also build software, including UI design systems.